A customer choosing frames from the display wall of an optic centre
RefraCard · For professionals

For optic centres and clinics

Hand your customers a record, not a piece of paper. Issue prescriptions directly into their RefraCard: they keep a verified, permanent copy from your centre — you keep the relationship.

The paper is the weakest part of the visit

A prescription is the durable output of an eye examination — the part with clinical value years later. It is handed over on a slip of paper, at the end of an appointment, to someone mostly thinking about frames. Most of them will not be able to find it in eighteen months, and neither will the next practice they walk into.

That is a poor outcome for the patient and a lost thread for you: the history that made you useful to them stays in your practice management system, invisible to them and to everyone who sees them next.

What issuing into RefraCard changes

For the customer

A verified prescription from your centre, dated and permanent, sitting alongside every other one they have ever had — readable in plain language, shareable in seconds, and impossible to lose in a drawer.

For your centre

You stay attached to the record you created. Their history-with-you is visible to them, re-examination reminders arrive with your name on them, and your centre is present at the moment they next think about their eyes.

For the next clinician

Whoever sees them next gets the trajectory rather than a single measurement — which is the difference between "this is your prescription" and "this is how your eyes have changed".

The dispensing case of a working optical centre, with the lit frame wall behind it
The work is already yours. The measurement, the judgement and the record all happen here. What changes is only where the result ends up — in a record your customer keeps, with your centre's name on it, instead of on a slip of paper in a drawer.
The record belongs to the patient, not to us and not to the issuing centre.  They can export it, share it with any practice, or revoke a share at any time. That is deliberate: a record only becomes a lifelong one if its owner trusts that it travels with them.

What it looks like at the counter

  • Enter the prescription once, in the staff workspace, as you already do
  • Attach the original — a photo of the paper or the PDF — to the same entry
  • The customer receives it in their RefraCard, attributed to your centre
  • Old prescriptions can be backdated, so a long-standing customer's history goes in too
The RefraCard staff workspace issuing a new prescription: the patient is selected at the top, then the per-eye values, the issuing centre and the attached document
Issuing a prescription from the staff workspace — the same values you already record today.
The staff patient list: counters for patients, prescriptions issued in 30 days, linked accounts and pending invites, above a searchable roster showing each patient's last prescription and whether they hold a RefraCard
Your patients, and whether the record reached them. The roster shows the last prescription you issued to each person and whether they have claimed their card — which is the difference between having sent a record and knowing they hold one.

Who it suits

Independent optical centres and small chains who compete on continuity of care rather than on price, clinics running myopia management programmes where progression data is the whole point, and practices that already keep meticulous records and would rather their patients could see them.

See the staff workspace Talk to us

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